Legal
Clear, fair, and no surprises.
This Refund Policy applies to all paid subscriptions purchased on qravio.com and governs your rights regarding refunds and cancellations. All payments are processed by Razorpay Software Private Limited and are subject to their payment terms in addition to ours.
By subscribing to a paid plan, you acknowledge that you have read and agree to this policy. For billing questions, reach us at TODO: billing@qravio.com.
Qravio offers a free plan with no time limit and no credit card required. The free plan serves as your trial — you can explore the QR builder, analytics, and team features before deciding to upgrade.
Because there is no mandatory trial period on a paid plan, no charge is ever made until you explicitly choose to upgrade. There is nothing to refund if you never upgrade.
| Scenario | Refund Eligibility |
|---|---|
| First purchase — within 7 days | Full refund of the amount paid |
| First purchase — after 7 days | No refund |
| Auto-renewed month | No refund |
| Plan upgrade within the same month | Pro-rated credit applied to the next invoice |
The 7-day window begins at the timestamp of the first successful charge. Refunds for monthly plans are only available once per customer. Repeated sign-ups to claim multiple first-purchase refunds will be treated as abuse and the account may be suspended.
| Scenario | Refund Eligibility |
|---|---|
| First purchase — within 14 days | Full refund of the annual amount paid |
| First purchase — days 15 to 30 | Pro-rated refund for unused full months remaining |
| First purchase — after 30 days | No refund |
| Auto-renewed annual cycle | No refund after renewal is processed |
Pro-rated calculation example: If you purchase an annual plan for ₹9,999 and request a refund on day 20 (6 days into the pro-rated window), you have used roughly 1 full month. The refund would be ₹9,999 × (11 unused months / 12) ≈ ₹9,166. Exact calculation uses the number of complete months remaining at the time of the refund request.
The following are non-refundable under all circumstances:
We will acknowledge your request within 2 business days and process approved refunds within 5–10 business days. Razorpay then takes an additional 5–7 business days to credit the amount to your original payment method, depending on your bank or payment provider.
All refunds are returned to the original payment method used at purchase:
We cannot issue refunds to a different payment method than the one originally used. If your original payment method is no longer available (e.g. expired card), contact us and we will work with Razorpay to find a resolution.
You can cancel your subscription auto-renewal at any time from Settings → Billing → Cancel Plan within the Qravio dashboard.
In the unlikely event that Qravio discontinues the Service entirely or removes a core paid feature, we will:
We encourage you to contact us at TODO: billing@qravio.com before raising a chargeback or payment dispute with your bank. Most issues can be resolved quickly without going through a formal dispute process.
If you initiate a chargeback without first contacting us, we reserve the right to suspend your account pending resolution and to recover any funds that were legitimately charged under this policy. Repeated or fraudulent chargebacks may result in permanent account termination and may be reported to relevant authorities.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For active subscribers, material changes will also be communicated by email at least 15 days before taking effect. The policy in effect at the time of your purchase governs that transaction.
For all billing and refund enquiries:
Email: TODO: billing@qravio.com
Support: TODO: support@qravio.com
Address: TODO: Company Legal Name Pvt. Ltd., TODO: Registered Office Address, City, State – PIN Code, India
Also see our Terms of Service and Privacy Policy.